Customer Service Officer

3 weeks ago


Singapore GKE WAREHOUSING & LOGISTICS PTE LTD Full time
Roles & Responsibilities

Job Responsibilities:

  • To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
  • To perform billing and ensure the accuracy of the invoices raised
  • To perform data entry into the respective systems in an accurate and timely manner
  • To attend to customers’ requests or calls in a timely and professional manner
  • To perform filing when the job is completed
  • To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
  • To provide the necessary training and guidance to his/her assigned buddy
  • To do up any reports as and when assigned to by the Customer
  • To assist in extracting of information as and when required
  • To verify contractor’s invoices as and when required
  • To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
  • Acquire a thorough understanding of key customer needs and requirements
  • Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
  • To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
  • To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

  • Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
  • Able to co-ordinate well with Singapore Customs on any related matters
  • Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

  • GCE ‘O’ Level or relevant education qualifications
  • Entry-level/no working experience are welcome to apply and training will be provided
  • Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
  • Possess good communication skills to ensure that customers and internal stakeholders
  • Attentive and detail-orientated
  • Able to work under stress and pressure
  • Good teamwork and problem-solving skills

Benefits:

  • Daily Lunch Provided
  • Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
  • Medical and Dental benefits
  • Attractive Bonus Scheme (AWS, Special Bonus etc.)

Tell employers what skills you have

Warehousing
Logistics services
Interpersonal Skill
Microsoft Office
Microsoft Excel
3PL
Customer Support
Inventory
logistics software
Supply Chain
Administration
Good Communication Skills
Transportation
Logistics Planning
Supply Chain Management
Customer Satisfaction
Microsoft Word
Process logistics
Customer Service
Service Delivery

  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time $2,050 - $2,400

    Customer Service OfficerLocation: West/Central/EastJob Description: As a key member of the team, you’ll be the face of our establishment, responsible for creating memorable experiences for our guests. This role offers the exciting opportunity to interact with diverse customers, manage the flow of guests, and ensure every dining experience exceeds...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Job OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...


  • Singapore Woodlands Transport Service Pte Ltd Full time

    Responsibilites Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules and...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesTo ensure standards of service detailed in the service level agreement and within the schedules of thecontractual terms and conditions are achieved, maintained and developedTo contribute to the growth of services in order to meet client and commercial expectations whilstmaintaining strict budgetary control in line with client and...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesTo ensure standards of service detailed in the service level agreement and within the schedules of thecontractual terms and conditions are achieved, maintained and developedTo contribute to the growth of services in order to meet client and commercial expectations whilstmaintaining strict budgetary control in line with client and...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...


  • Singapore ADEMCO (FAR EAST) PTE LTD Full time

    Roles & ResponsibilitiesHighlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our officeJob Summary:The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality...


  • Singapore ADEMCO (FAR EAST) PTE LTD Full time

    Roles & ResponsibilitiesHighlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our officeJob Summary:The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality...


  • Singapore THE NATURE SPA LYNN AESTHETIC PRIVATE LTD. Full time

    Roles & ResponsibilitiesCustomer Service OfficerJob Description & RequirementsLynn Aesthetic was established since 1986.We are a professional wellness company seeking perfection for the benefit of our clients' wellness.We are seeking highly motivated personnal to join our organisation.Customer Service Officer.Working in similiar industry.2 years relevant...


  • Singapore THE NATURE SPA LYNN AESTHETIC PRIVATE LTD. Full time

    Roles & ResponsibilitiesCustomer Service OfficerJob Description & RequirementsLynn Aesthetic was established since 1986.We are a professional wellness company seeking perfection for the benefit of our clients' wellness.We are seeking highly motivated personnal to join our organisation.Customer Service Officer.Working in similiar industry.2 years relevant...


  • Singapore SAGL CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities: Greet and assist visitors, staff, and external parties in a friendly and professional manner. Address and resolve inquiries or issues from employees at all levels. Provide support to staff and ensure smooth day-to-day operations. Handle general administrative tasks, including answering calls, managing...


  • Singapore MORRISON EXPRESS LOGISTICS PTE LTD Full time

    Roles & ResponsibilitiesAbout the RoleThe Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an inegral part of the customer service team to play a critical role in driving operational excellence to...


  • Singapore ADEMCO (FAR EAST) PTE LTD Full time $2,300 - $3,000

    Highlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our office Job Summary: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.Job Description:...


  • Singapore SKOOL4KIDZ PTE. LTD. Full time

    Roles & ResponsibilitiesJOB DESCRIPTION: Assist the Principal on administration matters Interact with parents on enrolment matters, school fees collection etc. Liaise with suppliers to ensuretimely delivery of goods and services. Enure all dataa, records and reports are updated and compiled timely. Handle calls and prepare forms such as teachers and...


  • Singapore SKOOL4KIDZ PTE. LTD. Full time

    Roles & ResponsibilitiesJOB DESCRIPTION: Assist the Principal on administration matters Interact with parents on enrolment matters, school fees collection etc. Liaise with suppliers to ensuretimely delivery of goods and services. Enure all dataa, records and reports are updated and compiled timely. Handle calls and prepare forms such as teachers and...


  • Singapore BEIJING 101 HAIR CARE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities Responsible for handling front office reception and administration duties Greet customers and answer all customers’ enquiries Perform scheduling appointment calendar and sending reminders on appointments to customer Generating and compiling of daily sales reports Perform outlet stock-take and other ad-hoc...


  • Singapore BEIJING 101 HAIR CARE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities Responsible for handling front office reception and administration duties Greet customers and answer all customers’ enquiries Perform scheduling appointment calendar and sending reminders on appointments to customer Generating and compiling of daily sales reports Perform outlet stock-take and other ad-hoc...


  • Singapore ISHTARA JEWELLERY PTE. LTD. Full time

    Customer Service Officer Join Our Team! Are you passionate about delivering exceptional customer service? Do you enjoy working in a dynamic environment where you can make a difference? If so, we want you to join our team as a Customer Service Officer in our prestigious jewellery showroom! Primary Job Scope: As a Customer Service Officer, you will play a...