Customer Service Coordinator

4 days ago


Singapore SMRT Corporation Ltd Full time

Job Overview

We are seeking a highly skilled and motivated Customer Service Coordinator to join our team at Strides Mobility, a leading mobility solutions provider. The ideal candidate will be responsible for delivering exceptional customer service, ensuring seamless vehicle check-in and out processes, and providing proactive communication with drivers.

About the Role

This is an exciting opportunity for a customer-focused individual who is passionate about delivering high-quality service. As a Customer Service Coordinator, you will be the primary point of contact for drivers, handling queries, concerns, and requests in a timely and professional manner.

Key Responsibilities

  • Perform vehicle check-in and out processes efficiently, ensuring accurate documentation and updating systems as required.
  • Communicate proactively with drivers regarding servicing and inspection appointments, vehicle status updates, and quotation preparation.
  • Assist with the preparation of vehicle movement reports on a rotational basis.
  • Provide excellent customer service, resolving issues promptly and professionally.
  • Work collaboratively with the service centre team to ensure seamless operations and efficient service delivery.

Requirements

To be successful in this role, you will possess:

  • A strong background in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks effectively.
  • Basic knowledge of automotive industry practices and procedures.

Benefits

We offer a competitive salary package, including:

  • An attractive annual salary range of SGD 40,000 - SGD 55,000, depending on experience.
  • A comprehensive benefits package, including medical, dental, and life insurance.
  • Ongoing training and development opportunities to enhance your skills and career growth.

Join Our Team

If you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.


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