Customer Service Coordinator
4 days ago
Job Overview
We are seeking a highly skilled and motivated Customer Service Coordinator to join our team at Strides Mobility, a leading mobility solutions provider. The ideal candidate will be responsible for delivering exceptional customer service, ensuring seamless vehicle check-in and out processes, and providing proactive communication with drivers.
About the Role
This is an exciting opportunity for a customer-focused individual who is passionate about delivering high-quality service. As a Customer Service Coordinator, you will be the primary point of contact for drivers, handling queries, concerns, and requests in a timely and professional manner.
Key Responsibilities
- Perform vehicle check-in and out processes efficiently, ensuring accurate documentation and updating systems as required.
- Communicate proactively with drivers regarding servicing and inspection appointments, vehicle status updates, and quotation preparation.
- Assist with the preparation of vehicle movement reports on a rotational basis.
- Provide excellent customer service, resolving issues promptly and professionally.
- Work collaboratively with the service centre team to ensure seamless operations and efficient service delivery.
Requirements
To be successful in this role, you will possess:
- A strong background in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks effectively.
- Basic knowledge of automotive industry practices and procedures.
Benefits
We offer a competitive salary package, including:
- An attractive annual salary range of SGD 40,000 - SGD 55,000, depending on experience.
- A comprehensive benefits package, including medical, dental, and life insurance.
- Ongoing training and development opportunities to enhance your skills and career growth.
Join Our Team
If you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
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