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Reservations Coordinator

2 months ago

Singapore MERCURE SINGAPORE BUGIS Full time
Reservations Agent Role

We are seeking a highly skilled and motivated Reservations Agent to join our team at MERCURE SINGAPORE BUGIS. As a key member of our Front Office team, you will be responsible for handling telephone enquiries, accepting reservations, and providing exceptional guest services.

Key Responsibilities:
  • Manage telephone enquiries and reservations, ensuring accurate and efficient processing.
  • Work closely with Front Office and Sales & Marketing colleagues to maximize occupancy potential and protect the hotel's business mix.
  • Maintain a professional and friendly business manner in all guest and client liaison, including correspondence and telephone interactions.
  • Assist in maintaining accurate records and reports, ensuring compliance with hotel policies and procedures.
Requirements:
  • Secondary education
  • A positive and keen to learn attitude
  • Passion to deliver exceptional levels of guest services
  • Able to multi-task and detail oriented
  • Good interpersonal and communications skills
  • Able to work shift, weekends, and public holidays
  • Competent in MS Office applications
What We Offer:

As a Reservations Agent at MERCURE SINGAPORE BUGIS, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.