Hospitality Team Member
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Host/Hostess at Marina Bay Sands. As a Host/Hostess, you will be responsible for providing exceptional guest service, ensuring a seamless dining experience, and maintaining a clean and organized environment.
Key Responsibilities:
• Greet guests warmly and welcome them to the restaurant
• Manage reservations, answer phone calls, and respond to guest requests
• Seat guests according to designated rotation plans and ensure even distribution throughout the restaurant
• Personalize each guest experience by using their names and acknowledging special occasions
• Maintain guest profiles and history, noting special occasions and dates
• Relay guest comments to the Manager and Assistant Manager
• Perform other duties as assigned by the supervisor
Requirements:
• Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage
• Minimum 1 year experience in customer service/guest contact roles, preferably in a hospitality organization
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays
• Possess a well-groomed, clean and professional appearance
• Able to communicate effectively with both English and Mandarin-speaking guests
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