Hospitality Team Lead
13 hours ago
Key Responsibilities
Service Team Role
- Manage reservations and guest inquiries efficiently.
- Ensure prompt and courteous greetings to every guest.
- Present menus and promote specials, while maintaining eye contact and good body posture.
- Take orders and inform guests of estimated serving times.
- Maintain mise-en-place and supervise preparation for side stations.
- Key in orders accurately and efficiently using the Point-of-Sale system.
- Ensure accurate inventory management and stock checks.
- Adhere to Food and Beverage Safety and Hygiene policies.
- Oversee opening, operating, and closing procedures.
- Maintain high standards of professionalism, cleanliness, and service delivery.
- Delegate tasks to servers and captains effectively.
- Ensure staff adherence to company procedures.
- Participate in daily staff briefings and contribute to planning special events.
- Implement plans to improve and standardize operations.
- Induct, mentor, and train new team members thoroughly.
- Foster excellent communication within the restaurant team.
- Demonstrate a positive attitude and support team members in achieving their best performance.
About Tipsy Collective
Tipsy Collective is a dynamic hospitality group driven by passionate individuals committed to delivering unique experiences. Our multifaceted concepts feature live entertainment, gourmet food, and premium drinks, centered around conviviality and fun. Explore career opportunities with us and discover what it means to be part of a vibrant service team.
Key Skills
Gourmet food preparation and plating.
Quality control and inventory management.
Effective interpersonal and communication skills.
Sanitation and hygiene practices.
Hospitality and customer service delivery.
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