Spa Team Member
5 days ago
Job Summary
We are seeking a highly motivated and experienced Spa Receptionist to join our team at Marina Bay Sands. As a key member of our front-line team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable spa experience.
Key Responsibilities
- Manage guest arrivals, departures, and bookings, ensuring accurate recording and allocation of treatments.
- Provide information, answer queries, and resolve guest complaints in a professional and courteous manner.
- Process cash transactions, handle cash floats, and maintain cash handling procedures.
- Conduct daily spa area inspections, reporting any issues or concerns to management.
- Collaborate with the Engineering Department to maintain the spa area's cleanliness and tidiness.
- Maximize spa productivity, up-selling spa packages, and optimizing guest satisfaction.
- Ensure accurate administrative duties, including daily spa summary revenue forms and reports.
Requirements
- Minimum 2 years' experience in a front-line customer service position, preferably in the hospitality or related industry.
- Excellent customer service and communication skills.
- Able to operate basic computer applications and handle incoming calls/enquiries.
- Able to commit to rotating shifts, including weekends.
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