Spa Operations Manager
2 weeks ago
The Spa Manager is responsible for the overall management of the spa center, ensuring exceptional customer experiences, and driving business growth. Key responsibilities include implementing policies, managing staff development, and overseeing daily operations.
Key Responsibilities:
- Develop and implement spa policies, procedures, and standards to ensure exceptional customer experiences and business growth.
- Lead and manage a team of spa staff, including commissioned therapists, hourly employees, and leadership members.
- Conduct payroll, employee scheduling, and maintain time-keeping records.
- Oversee talent development, including interviewing, training, performance evaluations, coaching, and disciplinary action.
- Ensure efficient daily operations, including staff engagement, alignment with operational procedures, and performance standards.
- Manage and monitor operational budgets and Profit & Loss reviews to drive business growth.
- Identify and resolve operational areas of opportunity, inefficiencies, or concerns.
- Maintain employee files, licenses, and certifications.
- Keep the Director informed of all pertinent information and report irregularities and problems as they occur.
- Maintain departmental assets, including equipment repairs and maintenance.
- Resolve guest complaints, emergency situations, employee concerns, and payment discrepancies.
- Ensure timely and professional resolution of guest-related challenges and maintain efficient staffing and supply levels.
- Perform other job-related duties as requested.
Requirements:
- Knowledge of spa services and passion for wellness and self-care.
- Flexible schedule and ability to work various shifts, including weekends and holidays.
- Fluency in Vietnamese is an advantage.
About HIHI LOVE BEAUTY AND SPA GROUP PTE. LTD.
HIHI LOVE BEAUTY AND SPA GROUP PTE. LTD. is a leading provider of spa services, committed to delivering exceptional customer experiences and driving business growth. As a Spa Manager, you will play a critical role in shaping the future of our spa center and contributing to our success.
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