SPA Manager
4 weeks ago
- Basic up to $6,000
- 5 days work week
- Sentosa (5-Stars Hotel)
Responsibilities
- Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.
- Take full management responsibility within the Spa acting as Duty Manager and Spa Representative as required.
- Responsible for Opening/Closing Procedures when on duty.
- Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
- Provide operational support to all spa departments when required.
- To ensure that all treatments carried out in the spa are in line with agreed procedures.
- Plan an annual calendar of events and promotions and to review success with the Hotel Manager.
- Ensure the programme of activities and events within the Spa are advertised, supported and meet guest expectations and to ensure that all spa staff understand the content of the programme.
- Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.
- Initially deal with all guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action to carried out
- Ensure that the Spa’s cleanliness and image are in line with agreed standards and are reviewed with key staff regularly
Requirements
- Diploma/Degree in Business Administration with at least 5 year of relevant experience.
- Relevant certification in Spa Services
- Willing to work shift hours including weekends, and public holidays
For consideration, kindly submit your CV by clicking “APPLY Now”
**Only shortlisted candidate would be notified**
EA Reg. No: R22107887 | Gladys Chang Si Min
Tell employers what skills you have
Ability to Multitask
Leadership
Microsoft Excel
Aftersales
Customer Experience
Social Media
Treatment
Marketing Strategy
Customer Relationships
Retail Sales
Administration
Spa
Inventory Management
Digital Marketing
Team Player
Customer Service
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