Spa Operations Manager
4 weeks ago
Roles & Responsibilities
- Oversee the implementation of policies, operating procedures, and ensure compliance with rules and regulations for all Spa staff, including commissioned therapists, hourly staff, and leadership members.
- Manage payroll, employee schedules, Spa & Salon product and retail orders, and maintain time-keeping forms for all spa and salon staff.
- Develop and lead talent within the Spa team, including interviewing, training, performance evaluations, coaching, and disciplinary action.
- Ensure efficient daily operations of the Spa center, focusing on staff engagement, safety, and alignment with operational procedures and performance standards.
- Manage and monitor the operational budget and Profit & Loss review, ensuring favorable outcomes through efficient, cost-effective daily operations, including labor management, supervision of all aspects of services, and inventory control.
- Identify and proactively resolve Spa operational areas of opportunity, inefficiencies, or concerns.
- Maintain accurate employee files and ensure licenses and certifications are current.
- Keep the Director informed on all pertinent information related to the department and report irregularities and problems as they occur, along with recommendations for solutions.
- Maintain all departmental assets, including equipment repairs and maintenance, and ensure all departmental areas are clean, organized, and well-maintained.
- Resolve all problematic occurrences, including guest complaints, emergency situations, employee concerns, and payment discrepancies.
- Ensure timely and professional resolution of any guest-related challenges and/or concerns, and maintain efficient staffing and supply levels needed to provide superior service and maximize all revenue opportunities.
- Perform other job-related duties as requested.
- Stay knowledgeable in Spa services and have a passion for wellness and self-care.
- Be flexible with scheduling and able to work various shifts, including weekends and holidays.
- Proficiency in Vietnamese is an advantage.
Ability to Multitask
Management Skills
Leadership
Talent Development
Aftersales
Customer Experience
Interpersonal Skills
Treatment
Marketing Strategy
Customer Relationships
Administration
Spa
Strategy
Digital Marketing
Communication Skills
Team Player
Customer Service
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