Luxury Spa Operations Manager

2 days ago


Singapore Capella Singapore Full time
Job Description:

The Capella Singapore is seeking a highly skilled and experienced Spa Reception Supervisor to join its team. This key role is responsible for maintaining all operating aspects of the spa reception, including the arrival, departure, and reservations process of all guests.

The successful candidate will lead the team of spa receptionists and therapists by example to deliver exceptional service. Key responsibilities include performing receptionist tasks, providing spa tours, promoting spa services and products, dealing with dissatisfied or disgruntled guests, documenting all guest requests and complaints, maintaining a database of guest preferences, and communicating and escalating occurrences that require attention to management.

Talent Profile:
  1. A minimum of 3 years of experience in a luxury spa or similar field.
  2. Good knowledge of the spa industry.
  3. Ability to multi-task, and be efficient and productive in a fast-paced environment.
Compensation Package:

We offer a competitive salary range of SGD $55,000 - $65,000 per annum, commensurate with experience, as well as a comprehensive benefits package. If you are a motivated and results-driven individual looking for a challenging role in a luxurious setting, please submit your application.



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