Guest Experience Team Lead

2 weeks ago


Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time
Job Overview
The Guest Experience Lead plays a vital role in ensuring seamless experiences for all guests at RESORTS WORLD AT SENTOSA PTE. LTD. As the front line of our resort, this team member is responsible for delivering exceptional customer service and creating lasting memories for our guests.

About the Role

This position requires a highly organized and efficient individual who can perform check-in and check-out procedures with precision and accuracy.

The successful candidate will be able to initiate and maintain effective coordination and communication within the Front Office and other departments to ensure a smooth experience for all guests.

In addition, this team member will be responsible for performing room controlling duties according to forecasted occupancy, VIP stays, group check-ins, and special requests.

The Guest Experience Lead will also be expected to maintain a sales attitude among the Front Office team and ensure that all team members are aware of the resort-wide sales opportunities.



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