Principal Support Specialist

1 month ago


Singapur, Singapore Oracle Full time
Job Title: Principal Advanced Support Engineer

Job Summary: We are seeking a highly skilled and experienced Principal Advanced Support Engineer to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers, while serving as an advocate for their needs.

Key Responsibilities:

  • Resolve post-sales non-technical customer inquiries via phone and electronic means.
  • Provide technical support and troubleshooting for our Electronic Support Services.
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees.
  • Work with customers to resolve complex technical issues and provide expert technical guidance.
  • Collaborate with Development and Support teams to resolve issues and improve support processes.
  • Develop and implement proactive services to benefit customers.
  • Manage escalated technical situations and develop action plans.
  • Stay up-to-date with Oracle products and technologies to provide expert support.

Requirements:

  • Bachelor's and Master's degree in Computer Science, Engineering, or equivalent experience.
  • At least 8 years of related experience prior to taking this position.
  • Expert knowledge of Oracle Database, Oracle RAC, and Oracle ASM.
  • Strong DBA skills and relevant working experience with Oracle Database 11g to 19c.
  • Oracle GoldenGate Skills are highly desired.
  • Experience implementing high availability features of Oracle Database.
  • Experience with Engineered systems such as Exadata is a plus.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a global team of experts in the field of Oracle support.

How to Apply: If you are a motivated and experienced support professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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