Principal Support Specialist
1 month ago
Job Summary: We are seeking a highly skilled and experienced Principal Advanced Support Engineer to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers, while serving as an advocate for their needs.
Key Responsibilities:
- Resolve post-sales non-technical customer inquiries via phone and electronic means.
- Provide technical support and troubleshooting for our Electronic Support Services.
- Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees.
- Work with customers to resolve complex technical issues and provide expert technical guidance.
- Collaborate with Development and Support teams to resolve issues and improve support processes.
- Develop and implement proactive services to benefit customers.
- Manage escalated technical situations and develop action plans.
- Stay up-to-date with Oracle products and technologies to provide expert support.
Requirements:
- Bachelor's and Master's degree in Computer Science, Engineering, or equivalent experience.
- At least 8 years of related experience prior to taking this position.
- Expert knowledge of Oracle Database, Oracle RAC, and Oracle ASM.
- Strong DBA skills and relevant working experience with Oracle Database 11g to 19c.
- Oracle GoldenGate Skills are highly desired.
- Experience implementing high availability features of Oracle Database.
- Experience with Engineered systems such as Exadata is a plus.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- The chance to work with a global team of experts in the field of Oracle support.
How to Apply: If you are a motivated and experienced support professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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