Digital Transformation Lead
2 months ago
Job Summary
The Digital Transformation Lead will be responsible for planning, managing, and delivering Service Management initiatives. This role will provide day-to-day operation support, including system maintenance, production incidents, and other activities such as project go-live or disaster recovery exercises.
Key Responsibilities
- Collaborate with multiple stakeholders to identify potential weaknesses, threats, and vulnerabilities to the middleware system.
- Provide day-to-day operation support, including system maintenance, production incidents, and other activities such as project go-live or disaster recovery exercises.
- Manage issues with data quality, including missing, duplicate, or rejected messages, and liaise with source system vendors to rectify.
- Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies, or industry best practices.
- Develop and maintain system documentations for all supported applications and their interfaces with infrastructure for operations purposes.
- Understand business and application requirements, translate, and work with infrastructure teams to deliver solutions that meet budget and timeline.
- Collaborate and coordinate with other teams for regular review, such as user access reviews or business continuity (BCP) exercises.
Requirements
- Possess a Bachelor's Degree in Computer Science, Information Technology, or a related degree.
- At least 5 to 8 years' experience in Service Delivery related to application operations and process management.
- Self-motivated, driven, a good team player, and strong ability to multi-task.
- Excellent verbal, written communication, and interpersonal skills.
- Relevant Project Management or ITIL Service Management certifications will be an advantage.
- Working knowledge of Liferay, WebLogic, JBOSS, and Layer 7 API Gateway is preferred.
- Must be able to work independently, as well as in a team environment, and be a good team player.
- Healthcare domain knowledge would be an advantage.
- Experience in managing heterogeneous computing environments or supporting complicated health IT solutions are preferred.
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