Digital Transformation Lead
3 weeks ago
Job Title: Digital Transformation Lead
Job Summary:
FairPrice Group is seeking a highly motivated and experienced Digital Transformation Lead to join our team in Singapore. As a key member of our Digital Transformation team, you will be responsible for leading and managing commercial tech-related user requirements and initiatives for our Online Marketplace.
Key Responsibilities:
- Manage user/business requirements for all Marketplace Tech initiatives.
- Ensure new Marketplace Tech features meet expectations through close collaboration with Tech teams during development phases.
- Coordinate with various stakeholders on tech project timelines to ensure successful launch.
- Drive continuous improvement for Marketplace initiatives by engaging with the RPA team on automation requirements and testing.
- Understand Online Marketplace customer behavior to drive/support front-end experimentation and features.
- Create documentation of manuals and SOPs for new tech features/enhancements.
- Provide first-level support for Marketplace Tech-related incidents.
Requirements:
- Degree in Business, Data Science/Analytics, Systems Design (UI/UX), Project Management, or related field.
- Outstanding business analytics skills, including knowledge of Microsoft Excel and PowerPoint, with ability to use SQL/BigQuery/Data Studio/Amplitude.
- Strong understanding of e-commerce and interest in driving business process improvements through technology features, data-driven decision making, and end-to-end project management.
- Ability to manage across different tech teams and work closely with various stakeholders.
- Excellent verbal and written communication skills.
- Motivated, meticulous, and results-oriented.
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