Senior Customer Service Associate

18 hours ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time
Job Summary

We are seeking a highly skilled and experienced Senior Customer Service Associate to join our team at National University Health System Pte. Ltd. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to patients and the public, handling general enquiries, appointment scheduling requests, and navigating complex healthcare needs.

Key Responsibilities
  • Customer Service Delivery: Provide timely, accurate, and appropriate information and assistance to address caller's enquiries, ensuring a high level of customer satisfaction.
  • Appointment Scheduling: Book or reschedule appointments based on caller's request, ensuring seamless coordination with other departments.
  • Administrative Functions: Handle hotline administrative functions, including handling of emails, referral requests, and emergency activation, with a high level of efficiency and accuracy.
  • Interdepartmental Coordination: Coordinate and liaise with other departments in the institution to ensure requests are followed up and resolved in a timely manner.
Requirements
  • Education: Minimum Diploma in any discipline. Fresh graduates are welcomed.
  • Experience: Preferably 1 to 2 years' experience in the healthcare industry, contact centre environment, and/or service-related industry.
  • Language Skills: Able to communicate fluently in English and Mother Tongue, with good reading and writing skills in English.
  • Personal Qualities: Pleasant and cheerful personality, good interpersonal skills, able to adapt to a fast-paced working environment, and willing to work on rotating shifts, including PHs and weekends.
Working Environment

Our Contact Centre is a dynamic and fast-paced environment, where you will have the opportunity to work with a diverse team and develop your skills in customer service, communication, and problem-solving.



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