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Customer Service Associate

2 months ago

Singapore WRITE EDGE LEARNING CENTRE PTE. LTD. Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Customer Service Associate at Write Edge Learning Centre PTE. LTD.

Key Responsibilities
  • Provide exceptional customer service to students and parents, ensuring a positive and supportive experience.
  • Assist with course consultation, enrollment, and administrative tasks to ensure seamless customer experience.
  • Communicate effectively with customers to resolve inquiries and concerns in a timely and professional manner.
  • Build and maintain strong relationships with students, parents, and colleagues to promote a positive and inclusive work environment.
  • Support the Teaching Team with deployment, timetabling, and relief teaching duties.
  • Perform various administrative tasks, including preparation of invoices and other documents.
  • Ensure the safety and well-being of students at the centre.
Requirements
  • Proficient in Google Docs, Sheets, Microsoft Office, and other technology platforms.
  • Able to multitask and adapt to a fast-paced and dynamic work environment.
  • Excellent problem-solving skills with attention to detail and quick reactions.
  • Strong interpersonal skills with excellent verbal and written English proficiency.
  • Able to work independently and as part of a team to achieve common goals.
  • Professional attire and speech are essential to represent the company as an English and Writing specialist.
Work Arrangements
  • Flexible schedule with a minimum of 1 fixed weekend commitment per week.
  • Weekdays: 1pm - 10pm, Weekend: 8:30am - 6:30pm.
  • Working days will be assigned based on candidates' experience and company needs.