
Guest Experience Coordinator
4 days ago
We are seeking a Guest Experience Coordinator to join our team
About the Role:This role is responsible for delivering exceptional guest experiences by ensuring all interactions are warm, welcoming and efficient.
Key Responsibilities:- Perform check-ins and check-outs in a timely and accurate manner.
- Handle guests' enquiries and complaints effectively, providing solutions that exceed expectations.
- Collaborate with internal departments to ensure seamless operations and excellent service delivery.
- Highest level of secondary education or equivalent in Hospitality/Tourism/Hotel Management required.
- At least one year of experience in a related field is essential.
- Front Office Operations
- Customer Service and Satisfaction
- Problem-Solving and Decision Making
- Able to Work Independently
- Excellent Communication and Interpersonal Skills
- Familiarity with Hotel Systems and Technology
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