Guest Experience Coordinator

3 days ago


Singapore beBeeGuestExperience Full time $40,000 - $60,000

Job Summary

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  • We are seeking a Guest Experience Coordinator to join our team. The successful candidate will have excellent guest relations and service skills, with the ability to handle guests' requests, concerns, and feedback.
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Key Responsibilities:

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  1. ">
  2. Manage reservations through phone and email, ensuring restaurants are confirmed.">
  3. Respond to guest enquiries and requests.">
  4. Communicate guest information to the team (special requests, occasions) to personalize guests' experience.">
  5. Request guests for their dining feedback and communicate feedback to the manager.">
  6. Ensure each guest is warmly welcomed.">
  7. Welcomes guests by name and brings them to the designated seats.">
  8. Ensures each guest gets a fond farewell before they leave.">
  9. Assists in building and maintaining a strong guest profile database.">
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Requirements:

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  • ">
  • At least 1 year of working experience in the related field is required for this position.">
  • Excellent guest relations and service skills.">
  • Handles guests' requests, concerns, and feedback.">
  • Contributes ideas for operations improvement and guest experience enhancement.">
  • Resourceful in managing ad-hoc requests and resolving challenges.">
  • Outgoing and friendly.">
  • Attention to details.">
  • Able to commit on weekends and Public Holidays.">
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Tell Employers What Skills You Have

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  1. ">
  2. Upsell customers">
  3. Identify upsell opportunities">
  4. Restaurants">
  5. Interpersonal Skills">
  6. Represent the restaurant">
  7. Handle guest complaints">
  8. Communication Skills">
  9. Making reservations">
  10. Customer Satisfaction">
  11. Booking reservations">
  12. Customer Service">
  13. Oral & Written Communication Skills">
  14. Hospitality">


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