Hotel Guest Experience Coordinator

4 days ago

Singapore beBeeHospitality Full time $30,000 - $42,000
Job Overview

The Hotel Guest Experience Coordinator plays a vital role in ensuring exceptional guest experiences at our hotel.

This is an excellent opportunity to build a rewarding career in hospitality and make a real difference in the lives of our guests.

About the Role:
  • Greet guests warmly and assist with luggage upon arrival and departure.
  • Collaborate closely with the Front Office team to provide efficient and courteous service to guests.
  • Build rapport with in-house and long-staying guests, offering assistance as needed.
  • Respond efficiently and tactfully to guests' requests and enquiries.
  • Manage guest baggage storage and delivery of parcels and correspondence.
  • Maintain accurate records of porter duties, including luggage delivery and baggage storage.
  • Ensure lobby, driveway, and luggage storage areas are kept clean and presentable.
  • Stay informed about daily events within the hotel and assist guests or visitors with directions and information.
  • Oversee smooth traffic flow at the hotel driveway.
Key Requirements:
  • Front Office experience preferred.
  • Proficiency in Microsoft Office is an advantage.
  • Excellent interpersonal and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Flexibility and adaptability in handling varying situations.
  • Good knowledge of hotel facilities and services.
What We Offer:
  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.
How to Apply:

If you have a passion for delivering exceptional customer service and are looking for a new challenge, please submit your application today.

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