Transformation Manager

6 days ago


Singapore HSBC Full time
About the Role

We are seeking a high-calibre professional to join our team as a Transformation Manager. This role will play a central role in maintaining our reputation as a leader in banking in Hong Kong.

Key Responsibilities
  • Spearhead Strategic Overhaul: Drive transformative initiatives to modernize contact centre operations.
  • Develop Comprehensive Transformation Strategy: Align with overall WPB business objectives and oversee the adoption and integration of new technologies.
  • Evaluate and Recommend Technological Solutions: Enhance contact centre capabilities and improve efficiency and customer interactions.
  • Assist with Planning and Progress Tracking: Monitor resource allocation, budget, and quality management.
  • Establish Key Performance Indicators: Measure the success of transformation initiatives and collaborate with stakeholders.
  • Oversee Key Projects: Manage global, product-related, and regulatory projects across lines of business.
  • Improve Processing Efficiencies: Analyze and enhance sales processes to maximize sales opportunities.
Requirements
  • Education: Bachelor's degree in Business Administration, Sales, Management, or a related field.
  • Experience: Strong understanding of contact centre operations, service, and sales processes, and technology solutions.
  • Leadership and Strategic Planning: Exceptional leadership, strategic planning, and project management skills.
  • Communication and Interpersonal Skills: Excellent analytical, communication, and interpersonal skills.
  • Change Management: Familiarity with change management methodologies and best practices.
About HSBC

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.



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