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Reservations Coordinator

2 months ago

Singapore MERCURE SINGAPORE BUGIS Full time
Reservations Executive Job Description

Mercure Singapore Bugis is seeking a highly skilled and motivated Reservations Executive to join our team. As a key member of our Front Office team, you will be responsible for handling telephone enquiries, accepting reservations, and providing exceptional guest services.

Key Responsibilities:
  • Manage telephone enquiries and reservations, ensuring accurate and efficient processing.
  • Work closely with Front Office and Sales & Marketing colleagues to maximize hotel occupancy and protect business mix.
  • Maintain a professional and friendly business manner in all guest and client liaison, including correspondence and telephone interactions.
  • Train and guide Reservations Agents to ensure seamless service delivery.
Requirements:
  • Secondary education
  • A positive and keen to learn attitude
  • Passion for delivering exceptional guest services
  • Able to multitask and detail-oriented
  • Good interpersonal and communication skills
  • Able to work shifts, weekends, and public holidays
  • Competent in MS Office applications
  • Knowledge of Opera system an added advantage
What We Offer:

Mercure Singapore Bugis provides a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.