Senior Hospitality Operations Manager
3 weeks ago
The Conrad Singapore Orchard is looking for a talented Senior/F&B Operation Executive to join our team.
This is a great opportunity for a motivated and experienced hospitality professional to take on a leadership role and contribute to the success of our hotel.
As a Senior/F&B Operation Executive, you will be responsible for overseeing the efficient and professional service of food and beverages, ensuring that guests receive the highest level of service in accordance with our hotel's standards, policies, and procedures.
You will be responsible for supervising the restaurant team, ensuring that all service procedures are carried out to the highest standards, and maintaining a high customer service focus.
Key responsibilities include:
- Maintaining a high customer service focus by approaching your job with the customers always in mind.
- Having a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- In consultation with the Manager, agree and implement actions to make improvements to customer service.
- Complete the checklist in product knowledge.
- Make suggestions on the menu that might suit guests of different nationalities.
- Familiarize with menu items of all other outlets to recommend guests to other outlets.
- Confidently know the opening hours of all restaurants and hotel outlets.
- Able to recommend other restaurants and city attractions to hotel guests.
- Actively check team members' product knowledge on each shift.
- Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
- Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
- Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
- Ensure that all team members are briefed for the details of the shift ahead.
- Complete the checklist on preparing the restaurant for service.
- Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
- Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
- Follow-up on any guest questions or queries immediately and if you don't have the answer, check with your Manager.
- Ensure that all service procedures are carried out to the standards required.
- Make sure that all areas are cleaned and maintained in accordance with operating procedure.
- Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
- Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
- Assist restaurant managers with training all team members for the 'induction training' and 'on the job training'.
- Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
- Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Carry out any other reasonable duties and responsibilities as assigned.
We are looking for a Senior/F&B Operation Executive who is a motivated and experienced hospitality professional with a positive attitude and a passion for delivering exceptional customer service.
The ideal candidate will have:
- 2-4 years' experience as Captain / Supervisor in world class bar with high level of quality and standards.
- Senior High School education or specialty in Hospitality.
- Good English skills to meet business needs.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Must have basic knowledge of food and beverage preparation and service of various alcohol.
- Able to remember, recite and promote the variety of menu items.
- Open minded and outgoing personality.
- Willing to work for long hours.
- Positive attitude.
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
Apply today to join our team and become a part of the Conrad Singapore Orchard family
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