Operations Manager
6 days ago
Job Summary
The Hospital Operations Manager is responsible for overseeing the critical operational functions of the hospital, including linen and laundry services, food services, bed management, claims management, and project management. This role is integral in ensuring that all services operate efficiently and effectively, contributing to an exceptional patient experience while adhering to regulatory requirements, including the Personal Data Protection Act (PDPA). The manager will work collaboratively with multidisciplinary teams to drive operational excellence, manage vendor relationships, and oversee budgeting and financial management.
Responsibilities
1. Linen and Laundry Management
- Oversee all aspects of linen and laundry services, ensuring timely processing, distribution, and cleanliness of linens.
- Implement best practices for inventory management and track linen usage to optimize costs.
2. Food Services
- Collaborate with the food services team to develop and implement menus that meet dietary requirements and enhance patient satisfaction.
- Monitor food safety and quality standards in compliance with health regulations.
3. Bed Management
- Manage bed occupancy and availability, coordinating with nursing and admissions staff to streamline patient flow.
- Implement strategies to reduce bed wait times and optimize bed turnover.
4. Claims Management (Senior Mobility & Enabling Fund, One-Rehab, Medifund, Medifund Silver, Financial Assistance Scheme)
- Supervise the claims processing team to ensure accurate and timely submissions to agency.
- Work with relevant departments to resolve issues and improve work process efficiency.
- Analyze claims data to identify trends and areas for improvement.
5. Hospital Inspection: (Liaison Officer between MOH and Hospital)
- Conduct regular inspections and audits to ensure compliance with healthcare regulations and standards.
- Prepare for and facilitate external accreditation and inspection processes.
6. Project Management
- Lead cross-functional projects aimed at improving operational efficiency, patient care, and service delivery.
- Develop project plans, timelines, and budgets, ensuring projects are completed on schedule and within budget.
7. PDPA Compliance
- Ensure all operational practices comply with the Personal Data Protection Act, protecting patient information and privacy.
- Conduct regular audit for staff on data protection policies and best practices.
8. Management Meeting
- Provide essential secretariat support for management meetings, ensuring effective communication, documentation, and follow-up on operational initiatives.
- Involve collaborating closely with leadership and various departments to facilitate discussions that drive strategic decisions and enhance overall hospital performance.
9. Collaboration with Multidisciplinary Teams
- Foster a culture of collaboration among clinical and administrative teams to enhance patient care and service delivery.
- Participate in interdisciplinary meetings to address operational challenges and develop solutions.
10. Procurement of Services & Vendor Management:
- Oversee the procurement process for services related to Linen, Food Services, and other operational needs.
- Develop and maintain relationships with vendors and service providers, ensuring quality and cost-effectiveness.
- Evaluate and negotiate contracts and service agreements to ensure quality service delivery and cost-effectiveness securing optimal terms for the hospital.
11. Staff Management
- Recruit, train, and develop staff, promoting a positive work environment and encouraging professional growth.
- Conduct performance evaluations and provide coaching to enhance team performance.
12. Budgeting and Financial Management
- Develop and manage operational budgets, ensuring alignment with organizational financial goals.
- Monitor expenditures and implement cost-control measures to maintain financial stability.
- Leverage data analytics to inform and guide operational decisions within the healthcare facility. This position focuses on analyzing performance metrics, identifying trends, and implementing data-driven strategies to enhance efficiency, patient care, and overall hospital performance.
13. Collaboration and Communication:
- Work closely with clinical and administrative teams to ensure smooth operations and high patient satisfaction.
- Address feedback and concerns from staff and patients to improve service delivery.
14. Additional Information
- Fast-paced hospital setting.
- Flexibility in hours may be required to accommodate operational needs.
- Assume other responsibilities relevant to position as delegated from time to time, including work relating to the expansion of services and development of new services or new projects.
Requirements
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; Master’s degree preferred.
- Minimum of 5 years of experience in healthcare operations management, with a focus on services such as linen and laundry, food services, or patient management.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Proficient in project management and financial analysis.
- Knowledge of PDPA and healthcare regulations.
- Carry out other responsibilities and duties as assigned from time to time.
Interested applicants, please email your updated CV to rachel.lim@recruitexpress.com.sg or WA 97527630 for more information.
We regret to inform that only shortlisted candidates will be contacted.
EA Personnel No: R23116144
EA Personnel Name: Lim Ruo Yi, Rachel
Company Registration Number: Recruit Express Pte Ltd (99C4599)
Tell employers what skills you have
Vendor Relationships
Claims Management
Operational Excellence
Food Safety
Financial Management
Healthcare
Operations Management
Mobility
Inventory Management
Vendor Management
Financial Analysis
Nursing
Staff Management
Turnover
Service Delivery
-
Restaurant Operations Manager
5 days ago
Singapore A OPERATIONS PTE. LTD. Full timeRestaurant Supervisor RoleJob PurposeThe Restaurant Supervisor will work closely with the Restaurant Manager to ensure all restaurant operations are in line with company procedures, supervise team members, and ensure quality and hygiene standards are met.Key Responsibilities1. Collaborate with the Restaurant Manager to maintain high standards of food...
-
Operations Manager, Southeast Asia
5 days ago
Singapore TIDEWATER OFFSHORE OPERATIONS PTE. LTD. Full timeJob SummarySeeking an experienced Operations Manager to oversee the full spectrum of operations for the APAC region, ensuring the safe and efficient management of vessels under their control.Key ResponsibilitiesSupport the development of the company's strategy and work towards the company vision, goals, and values.Supervise the day-to-day operations of...
-
Operations Manager, South East Asia
2 months ago
Singapore TIDEWATER OFFSHORE OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesROLE PURPOSE The Operations Manager will support full spectrum of operations department and supervise the day-to-day operations of vessels under the control of APAC region. TDW Australia office focal point for vessel, client, third party and intra-company liaison on matters concerning daily reporting and general operational...
-
Chef de Cuisine
6 days ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full timeRoles & ResponsibilitiesSCOPEThe Chef de Cuisine will oversee the daily kitchen operations of the assigned restaurant. The incumbent should ideally possess knowledge and expertise in French Brasserie cuisine and is responsible for menu planning, recipe development and costing. He/She will be part of the new restaurant opening team and will lead and motivate...
-
Analyst - Real Estate
6 days ago
Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full timeRoles & ResponsibilitiesPurpose of RoleWorking as a key member of the Actis Real Estate team and based in Singapore, this person will support the team on Actis South East Asia investments. The candidate will be working on screening of new investment ideas / strategies, and preliminary / final investment reviews of prospective investment opportunities for the...
-
Chef de Cuisine
6 days ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full timeRoles & ResponsibilitiesThe job of Chef De Cuisine is executed satisfactorily when: Standard recipes are developed and written. New dishes and products are developed. Outstanding culinary technical skills are maintained. Profitability and popularity of dishes on the menu are reviewed based upon menu item sales figures, and changes are made where...
-
Lounge Manager
6 days ago
Singapore A.SUNSET OPERATIONS PTE. LTD. Full timeRoles & Responsibilities1. Job PurposeThe Lounge Manager is responsible for providing complete customer satisfaction by ensuring that the Lounge provides all necessary services and anticipating, and meeting guests’ needs and requests.2. Principal Accountabilities2.1 Manage the performance of the Lounge focusing on delivering the highest quality and brand...
-
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesAs an Engineering Assistant in Technology Development Engineering Operation Management (TD Ops) in Package Development and Engineering at Micron Technology, Inc., you provide support to Technology Development operations of various TD & Pre-NPI related projects to make sure timely and satisfactory results are achieved that supports...
-
Chief Revenue Growth Manager
5 days ago
Singapore DYSON OPERATIONS PTE. LTD. Full timeKey ResponsibilitiesAs a key member of the Dyson Operations PTE. LTD. team, you will be responsible for leading revenue performance management for the Home Business Unit, ensuring alignment with global Business Unit objectives. You will have oversight, input, and analyse product lifecycle in market from a commercial perspective, including global product...
-
Strategic Delivery Manager
5 days ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeAbout this roleAt Microsoft Operations PTE LTD, we are seeking a highly skilled Strategic Delivery Manager to join our team. As a key member of our organization, you will be responsible for delivering high-quality consulting projects to our customers. Your primary focus will be on ensuring the successful delivery of projects, while maintaining a healthy...
-
Manager, People Services, Southeast Asia
6 days ago
Singapore COACH OPERATIONS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesExplore the possibilities across our global house of brands.Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and...
-
Consulting Project Management Manager
6 days ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewMicrosoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address...
-
Singapore DYSON OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesJob OverviewWe are seeking an experienced Senior Manager / Manager to drive global revenue insights for Home or Audio and New Category, as well as Revenue Performance for the Americas or EMEA region. This is a matrix role which will have global oversight of the Category performance, as well as regional depth of P&L optimisation. This...
-
Global Revenue Optimisation Manager
6 days ago
Singapore DYSON OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesAbout the RoleReporting to the Global Revenue Optimization Lead, the Global Revenue Optimization Manager will lead our Brand Building Investments (BBI), while identifying growth opportunities. This role will focus on establishing governance, refining processes, and enhancing performance across global Regions and Markets. The...
-
Global Demand Planning Manager
6 days ago
Singapore DYSON OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesDyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast, we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. Research, Design and...
-
Assistant Brand Manager
6 days ago
Singapore COTY OPERATIONS ASIA PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesRESPONSIBILITY Brand & Product Marketing· Along with the Brand Manager, develop and execute end-to-end strategic plans in collaboration with Commercial and Retail Operations, to achieve the desired growth and sales targets.· Support the preparation of 360° launch plans with a view to do “fewer, bigger, better”, showcasing...
-
Lounge Supervisor
5 days ago
Singapore A OPERATIONS PTE. LTD. Full timeLounge Manager Job Summary:The Lounge Manager is responsible for providing exceptional customer service by ensuring that the Lounge consistently meets and exceeds customer expectations. Main Responsibilities:• Manage the performance of the Lounge to deliver the highest quality and brand service standards.• Monitor guest supplies and amenities to maintain...
-
Executive Chef
6 days ago
Singapore A.SUNSET OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesSUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Executive Chef to join our pre-opening team.1. Job PurposeTo assist the Culinary Director and ensure the smooth operation of the kitchen. To oversee that all the other chefs are preparing the...
-
Cost Controller
6 days ago
Singapore A.SUNSET OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesSUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Cost Controller to join our pre-opening team.1. Job Purpose:The Cost Controller plays a crucial role in managing the financial aspects of food and beverage operations, including cost calculation,...
-
Housekeeping Supervisor
4 months ago
Singapore A.SUNSET OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesJob PurposeThe Housekeeper Supervisor is responsible in managing the entire housekeeping operations and team on a daily basis to ensure that the highest standards of cleanliness and hygiene are maintained.Principal Accountabilities Supervise housekeeping staff, preparing schedules, assigning duties and providing guidance and...