Hostel Operations Manager

3 weeks ago

Singapore GROUPASIA HOSPITALITY PTE. LTD. Full time
Job Summary:

GROUPASIA HOSPITALITY PTE. LTD. seeks an exceptional Hostel Manager to oversee the daily operations of our hostel, ensuring a safe, clean, and welcoming environment for guests. This role involves managing staff, maintaining facilities, handling guest relations, and implementing marketing strategies to maximize occupancy.

Key Responsibilities:
  1. Operational Management:Oversee daily operations of the hostel, including front desk services, housekeeping, and maintenance.Ensure compliance with health, safety, and hygiene standards.
  2. Staff Management:Recruit, train, and supervise hostel staff, including front desk personnel, housekeeping, and maintenance teams.Conduct performance evaluations and provide ongoing training and support.
  3. Guest Relations:Serve as the primary point of contact for guests, addressing inquiries, complaints, and feedback promptly and professionally.Foster a welcoming atmosphere to enhance the guest experience.
  4. Financial Management:Prepare and manage the hostel's budget, monitor expenses, and implement cost-control measures.Oversee billing, payment processing, and financial reporting.
  5. Marketing and Promotion:Develop and execute marketing strategies to attract guests and increase occupancy rates.Utilize social media and online travel platforms to promote the hostel and manage online reviews.
  6. Facility Management:Oversee the maintenance and upkeep of hostel facilities, ensuring all areas are clean, functional, and well-maintained.Coordinate repairs and improvements with vendors and contractors as needed.
  7. Community Engagement:Build relationships with local businesses and organizations to enhance guest experiences (e.g., partnerships for tours or events).Organize social activities and events for guests to foster community engagement.
  8. Reporting:Maintain records of occupancy, revenue, and guest feedback.Prepare regular reports for ownership or management regarding performance metrics.
Qualifications:
  • Bachelor's degree in Hospitality Management or related field (preferred).
  • Previous experience in hospitality, particularly in a management role.
  • Strong leadership and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficient in property management software and Microsoft Office Suite.
  • Strong communication skills, both written and verbal.
Working Conditions:
  • Must be willing to work flexible hours, including weekends and holidays.
  • The role may require occasional physical activity, including lifting and moving supplies.

GROUPASIA HOSPITALITY PTE. LTD. is an equal opportunities employer. We welcome applications from diverse candidates who share our commitment to excellence in hospitality.

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