Operations assistant, facilities management
2 days ago
Operations Assistant, Facilities ManagementApply for the position at NTU Main Campus, Singapore.
The Office of Campus Housing (OCH) serves to make NTU the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide an optimal on-campus living environment for students and faculty to excel in learning, research, teaching, and other NTU-related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.
We are looking for an individual who has a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, and athletes and users of sports & recreation facilities on campus.
The role provides the successful candidate with the opportunity to develop, contribute, and grow oneself holistically across areas of excellence in customer relationship management and/or facilities management within the department.
If you have more than 2 years of relevant working experience in residential management/services, customer service/relationship management, or facilities/property management, you may be the one we are looking for. Experience in student hostels, staff housing, or hospitality services would be advantageous for this role.
The incumbent is required to:
Ensure that student rooms and surrounding hostel areas are cleaned, free of defects, and ready for check-ins when students vacate from the Hall. This includes linen items for short-term accommodation, preparation of key packets for new check-ins, as well as checking items returned by students upon check-out.Uphold a safe and secure environment across managed spaces by providing advisories to users regarding rule breaches and escalating persistent issues for enforcement action.Attend to students’ requests, feedback, and complaints received through various channels such as online platforms, in-person inquiries, emails, and phone calls, and take steps to resolve issues raised in a timely manner or promptly escalate matters to the supervisor for resolution. This includes collaborating with stakeholders internally and externally.Conduct regular inspections of hall common areas to identify defects and promptly report them to the Hall Admin Office for rectification, as well as scheduled checks on student rooms.Coordinate with contractors and escort them for repair/maintenance works in student rooms and Faculty-in-Residence apartments, ensuring both the completion of repairs and security measures are upheld.Monitor vendor service delivery and ensure adherence to contractual obligations by supervising vendor activities to ensure compliance with safety procedures and reporting any lapses.Record monthly electrical and water meter readings for prompt billing of utility usage by Senior/Faculty-in-Residence and canteen operators.We regret that only shortlisted candidates will be notified.#J-18808-Ljbffr
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