Facilities Operations Manager
6 days ago
JLL empowers you to shape a brighter way forward in the dynamic world of real estate. As a Facilities Operations Manager, you will play a pivotal role in driving operational excellence and delivering exceptional client service.
Responsibilities- Provide comprehensive management services to run day-to-day operations and services for our client's facilities.
- Manage and maintain consistent high-quality service levels in line with SLAs and KPIs, focusing on driving continuous improvement in our client's workplace.
- Assist the Facilities Manager in achieving account targets and collaborate with team members to meet key performance indicators as agreed with the client.
- Be the on-site key point of contact for key stakeholders or clients, involved in a wide range of activities and responsibilities.
- Administer Standard Operating Procedures for all Hard and Soft service areas, working with the site Assistant Manager to provide timely reports to the Facility Management team.
- Manage hard and soft service vendors to ensure timely delivery of best-in-class services and within budget.
- Continually assess contracts to optimize, reduce costs, and ensure best value delivered to the client.
- Work with the greater team to establish operating procedures and ensure yearly updates of agreed SOPs.
- Proactively monitor to ensure all building procedures and performance measures are maintained at all times.
- Implement improvement programs and conduct inspections of premises to ensure service standards are maintained at all times.
- Main contact person for building landlords.
- Work closely with different business units and be the point of contact for work orders or event requirements, ensuring all requests are successfully completed as per agreed timelines.
- Provide 24/7 emergency call support and site attendance if required.
- Supply monthly facility reports and other business reports as per requirement and when requested.
- A Degree/Diploma in Building or Facilities Management is essential.
- At least three years of experience in facilities management is required.
- You must demonstrate strong knowledge of property operations and be a team player with excellent organizational skills.
- Aptitude in client-centric operations is necessary, along with the ability to coordinate schedules, events, carry out routine services, and occupational safety inspections.
We offer a competitive salary of SGD 60,000 - SGD 80,000 per annum, depending on your level of experience. You will also receive a benefits package that includes health insurance, retirement savings, and paid time off.
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