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Patient Service Associate

2 months ago

Singapore FORTRESS INTELLIGENCE PTE. LTD. Full time
Job Summary

FORTRESS INTELLIGENCE PTE. LTD. is seeking a highly skilled and dedicated Patient Service Associate to join our team. As a Patient Service Associate, you will play a vital role in providing exceptional patient care and support in a fast-paced healthcare environment.

Key Responsibilities
  • Scheduling and Coordination
    • Schedule patient appointments and reminder calls in a timely and efficient manner.
  • Patient Records and Data Management
    • Maintain accurate and up-to-date patient records in accordance with the Personal Data Protection Act (PDPA).
  • Financial Transactions
    • Process billing and payments through the Clinic Management System and insurance portals.
  • Inventory Management
    • Manage and maintain clinic inventory, including checking stocks and ordering supplies as needed.
  • Customer Service and Support
    • Provide exceptional customer service and support to patients, including answering questions and addressing concerns.
  • Medical Procedures and Support
    • Assist doctors and nurses with medical procedures, including tonometry, spirometry, audiometry, ECG, and dressing.
  • Infection Control and Safety
    • Maintain proper infection control standards and ensure a safe working environment.
  • Administrative Support
    • Perform administrative tasks, including data entry and record-keeping.
Requirements
  • Education and Experience
    • Minimum GCE N/O/A Levels or Polytechnic Diploma.
    • Minimum 1 year experience in a healthcare setting.
  • Skills and Qualifications
    • Good written and spoken English.
    • Good interpersonal skills.
    • Good medication knowledge.
    • Able to work in a stressful environment with good coping skills.
    • Pro-active, patient-oriented, and progressive.
    • Good application of tools for data management and analysis.
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment