Collections Team Lead: Drive Performance and Growth

2 weeks ago

Singapore beBeeDebtRecovery Full time $80,000 - $120,000

Head of Debt Recovery

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You will oversee collections operations across in-house and remote locations.

Your primary responsibility is to manage the performance of the collections team and devise strategies to ensure that the team meets and sustains performance levels.

You should possess a robust understanding of debt collection core levers and operations, and be eager to utilize this knowledge to implement and deliver on current as well as future strategies.

Collaboration with key stakeholders such as Operations, Technology, Compliance, Sales, and other relevant departments will be crucial to collectively achieve organizational goals.


Key Responsibilities:

  • Implement strategies to control the flow rates of overdue accounts and manage delinquency levels within established parameters.
  • Oversee the Tele-Collection process, including pre and post-delinquency stages, formulate strategies for overdue collection, and review collection Standard Operating Procedures (SOP).
  • Lead forecasting activities related to budget estimation, annual targets, cost projections, manpower requirements, and workforce planning.
  • Evaluate cost-benefit analysis of proposed new strategies, create a talented pool of individuals with a focus on succession planning, and develop a roadmap for high-performing team members.
  • Enhance the skill set of agents and team leaders through necessary training and coaching programs.

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