
Collections Team Lead
2 weeks ago
This role oversees the leadership and supervision of medium-sized operational/administrative teams, comprising clerical/support employees.
The ideal candidate will possess a solid understanding of procedures and concepts within their technical/subject area, as well as a basic knowledge of other areas to facilitate integration.
Influencing decisions through advice, counsel, or facilitating services is essential in this position, along with joint accountability for volume, quality, and timeliness of end results.
Responsibilities include supervising teams responsible for Aged Debt (Recovery), dealing with variable recovery issues with potentially broader business impact, and evaluating subordinates' performance and making recommendations for promotions or terminations.
This role also requires strong communication skills to exchange complex/sensitive information, risk assessment when making business decisions, and safeguarding Citi's reputation by driving compliance with applicable laws, rules, and regulations.
Required Skills and Qualifications:- 2-5 years experience in a related role with previous people management experience
- Bachelor's/University degree or equivalent experience
Citi is an equal opportunity employer, offering a diverse work environment that values inclusivity and diversity.
We provide opportunities for career growth and professional development, competitive compensation and benefits packages, and a collaborative culture that fosters teamwork and innovation.
Join us in our mission to empower individuals and communities to achieve financial inclusion and stability.
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