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Ambassador of Hospitality
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We are seeking a skilled and enthusiastic Hotel Ambassador to join our team. As a Hotel Ambassador, you will be the face of our hotel, responsible for providing exceptional customer service and ensuring that every guest has a memorable stay with us.
Key Responsibilities:
- Accomplish daily operations, including preparing workstations and ensuring all equipment and materials are in order.
- Handle room registration of arriving guests, adhering to Service Quality Review standards to achieve optimal customer satisfaction.
- Stay up-to-date on internal promotions and local events, making recommendations to enhance guests' stays.
- Perform lobby ambassador duties, attending to guests, directing them to designated check-in/out locations, and engaging with guests during wait times.
- Adapt to changes and ensure adherence to organizational operating procedures and service standards.
- Handle arrival and departure processes for Gaming VIPs and Non-Gaming VIPs, including private jet and airport limousine transfers.
- Manage group arrivals, communicating with organizers, managing room assignments, and welcoming groups upon arrival.
- Handle guest requests, redirecting them to appropriate departments if necessary, and following up with Command Centre.
- Handle guest challenges and feedback, escalating to higher management when necessary.
- Perform night audit functions, including date roll procedures and reconciliation of Front Office and Concierge TMs' cashiering transactions.
Benefits:
- Ongoing training and development opportunities.
- A dynamic and inclusive work environment.
- The chance to make a real difference in our guests' lives.
About Us:
We are a diverse and inclusive team dedicated to delivering exceptional customer experiences. If you are passionate about providing outstanding service and have a genuine interest in hospitality, we would love to hear from you.
