Sales and Technical Support Specialist
3 weeks ago
Job Summary
Johnson Controls is seeking a highly skilled Service Sales Engineer to join our Industrial Refrigeration Service team. As a Service Sales Engineer, you will be responsible for handling sales and technical inquiries from customers, providing front-end technical, commercial, and administrative support.
- Drive business performance growth through proactive sales and marketing initiatives.
- Maintain existing customer relationships and develop new ones to ensure continuous business growth.
- Provide solutions to customer requirements, leveraging company expertise and competitive advantage.
- Represent the company to customers with a professional appearance and maintain consistent communication.
Key Responsibilities
- Proactively sell Labour and Material (L&M), Retrofits, Parts, Preventive Service Agreements (PSA), and new initiatives through scheduled visits or drop-ins.
- Recommend solutions to customer requirements, highlighting company competitive advantage.
- Understand pricing, quotation, technical proposal, clarification, and negotiation with factory/vendors during quotation preparation and budgeting.
- Review received orders against quotations, comment on terms and conditions, and book in/hand over orders.
Requirements
- Engineering degree or equivalent (Mechanical, Electrical, Chemical, or Process).
- At least 3 years of experience in Chemical, Petrochemical, F&B, HVAC/Refrigeration, or similar industries.
- Good communication, analytical, organizing, and relationship management skills.
- Industrial and Process Refrigeration products, systems, or maintenance knowledge.
- Budgeting and forecasting skills.
- Proactive team player with good communication skills in English.
What We Offer
- Competitive salary.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package.
- On-the-job and cross-training opportunities.
- Collaborative team environment.
- Dedication to safety through our Zero Harm policy.
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