Sales and Technical Support Specialist

3 weeks ago


Singapore Johnson Controls Full time

Job Summary

Johnson Controls is seeking a highly skilled Service Sales Engineer to join our Industrial Refrigeration Service team. As a Service Sales Engineer, you will be responsible for handling sales and technical inquiries from customers, providing front-end technical, commercial, and administrative support.

  • Drive business performance growth through proactive sales and marketing initiatives.
  • Maintain existing customer relationships and develop new ones to ensure continuous business growth.
  • Provide solutions to customer requirements, leveraging company expertise and competitive advantage.
  • Represent the company to customers with a professional appearance and maintain consistent communication.

Key Responsibilities

  • Proactively sell Labour and Material (L&M), Retrofits, Parts, Preventive Service Agreements (PSA), and new initiatives through scheduled visits or drop-ins.
  • Recommend solutions to customer requirements, highlighting company competitive advantage.
  • Understand pricing, quotation, technical proposal, clarification, and negotiation with factory/vendors during quotation preparation and budgeting.
  • Review received orders against quotations, comment on terms and conditions, and book in/hand over orders.

Requirements

  • Engineering degree or equivalent (Mechanical, Electrical, Chemical, or Process).
  • At least 3 years of experience in Chemical, Petrochemical, F&B, HVAC/Refrigeration, or similar industries.
  • Good communication, analytical, organizing, and relationship management skills.
  • Industrial and Process Refrigeration products, systems, or maintenance knowledge.
  • Budgeting and forecasting skills.
  • Proactive team player with good communication skills in English.

What We Offer

  • Competitive salary.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package.
  • On-the-job and cross-training opportunities.
  • Collaborative team environment.
  • Dedication to safety through our Zero Harm policy.


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