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Hotel Guest Service Representative

2 months ago

Singapore RK RECRUITMENT PTE. LTD. Full time
{"Job Summary

As a Hotel Guest Service Executive at RK Recruitment Pte Ltd, you will be responsible for providing exceptional customer service to our guests. Your primary goal will be to ensure that every guest has a memorable and enjoyable stay with us.

Key Responsibilities:

* Provide courteous and efficient service to guests, responding to their requests and needs in a timely manner.
* Ensure that all telephone calls are handled promptly and professionally.
* Be familiar with all room types and rates in the hotel, as well as their availability status, and up-sell whenever possible.
* Take ownership of problems and handle guest complaints promptly, following established procedures and reporting to the supervisor as necessary.
* Ensure guest room security and emergency procedures, and encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies and procedures for their use.
* Be familiar with hotel facilities, functions, major city attractions, and events, and provide guests with accurate information as requested.
* Maintain a professional and courteous working relationship with all hotel personnel and ensure effective communication.

Requirements:

* Coaching and interpersonal skills
* Front office and customer service experience
* Microsoft Office skills
* Quality assurance and safety training
* Team player and hospitality skills

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your updated resume and a cover letter outlining your qualifications and experience.

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Company Information:

RK Recruitment Pte Ltd | EA License No.: 20C0280 | Chan He Guang | EA Personnel No.: R