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Commercial Operations Manager Senior

1 week ago

Singapore This Is An IT Support Group Full time

This Is An IT Support Group is seeking an Analytics and Insights Director to oversee analytics and insights related to indoor attractions.

The ideal candidate will have a proven track record of driving data-driven decision-making, optimizing profitability, and improving the guest experience within indoor attractions. They will also have experience in business planning and analytics, preferably in the entertainment, tourism, or hospitality industry.

The Analytics and Insights Director will lead analytics initiatives, manage budgets, conduct financial analysis, and provide insights to stakeholders.
Main Duties & Responsibilities
Operations Planning and Financial Monitoring
• Report and analyze key performance metrics of the business, including attendance and financial KPIs
• Utilize data visualization tools to present data in a clear and concise manner for easy interpretation.
• Track and analyze attractions performance metrics to identify trends, patterns, and areas for improvement.
• Develop and manage budgets for IA operations, including expenses related to staffing, maintenance, supplies, and equipment.
• Conduct regular financial analysis to assess the financial health of IA operations, identify revenue opportunities, and cost savings.
• Manage the budgeting process encompassing Attendance, Revenue, OPEX, CAPEX, and headcount.
• Evaluate Programming spending, profitability, guest satisfaction, and provide recommendations for future projects.
• Process, compile, and conduct research analysis on both qualitative and quantitative data.
Guest Feedback and Consumer Insights
• Work closely with Group Insights team to implement surveys and consumer insights related to IA experiences.
• Provide actionable insights to drive improvements in IA offerings and operations.
Projects and Operational Support
• Drive and coordinate projects for IA improvements, working with internal and external stakeholders to identify and implement enhancements.
• Manage project budgets, timelines, and processes to ensure successful execution.
Job Requirements
• Degree in Business Administration, Finance, Economics, Statistics, or a related field.
• Minimum 5-7 years of experience in business planning and analytics. Preferably in the entertainment, tourism, or hospitality industry.
• Proven experience in management of budget, forecast, and analyzing operational and financial data to drive insights and improvements.
• Proficient in data analysis and visualization tools such as Excel, Tableau, Power BI, or similar software.
• Knowledge of statistical analysis techniques and methodologies.
• Familiarity with market research techniques and competitive analysis to identify commercial opportunities.