Aftersales Specialist Car Rental

2 days ago


Singapore CARZUNO PTE. LTD. Full time
Customer Service Executive

Carzuno Pte. Ltd. is seeking a highly skilled Customer Service Executive to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage all post-sales enquiries and matters, ensuring timely and effective resolution.
  • Coordinate with our Fleet Partners on customer and vehicle matters, ensuring seamless communication and collaboration.
  • Support on contract renewals, ensuring smooth transitions and minimal disruption to our customers.
  • Provide good after-sales service, ensuring high customer satisfaction and ratings.
  • Ensure fast response rates to all existing and potential customers, maintaining a high level of customer engagement.
  • Resolve customer issues promptly and professionally, escalating complex matters to senior management as needed.
  • Manage dissatisfied customers, turning negative experiences into positive outcomes.
  • Manage bad debt cases, working closely with our finance team to resolve outstanding issues.
  • Support on and manage new sales as required, working closely with our sales team to drive business growth.
Requirements:
  • Minimum 2 years of work experience in a customer-facing role.
  • Class 3 driving license.
  • Fluent in English, with excellent written and verbal communication skills.
Preferred Qualifications:
  • Experience within the car rental or leasing industry.
  • Passionate about cars and the automotive industry.

At Carzuno Pte. Ltd., we offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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