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Customer Service Car Rental

2 months ago

Singapore CARZUNO PTE. LTD. Full time
Roles & Responsibilities

Company Overview

Carzuno is the new, easier way to drive your own car in Singapore. Carzuno offers the cheapest way to drive a brand new car for 12 months without the need for a car loan or down payment. Everything included in one monthly subscription fee.


We are looking for a Customer Service Executive to - manage all post-sales enquiries and matters, coordinate with our Fleet Partners on customer and vehicle matters and support on contract renewals.


Roles & Responsibilities

Customer Service

  • Coordinate with our sales team and customers on deliveries, collections, vehicle exchanges.
  • Ensure we collect the right customer documents for all customers
  • Provide good after-sales service to ensure high customer ratings
  • Ensure fast response rates to all existing and potential customers
  • Support on Customer Renewal processes
  • Resolve customer issues
  • Manage dissatisfied customers
  • Manage bad debt cases
  • Support on and manage new sales as required

Operations

  • Ensure high quality of cars and delivery standards
  • Ensure we share the necessary customer documents with our partners and also ensure all partner documents are filed properly
  • Manage aftersales of Customers including maintenance, servicing, insurance, replacement, accidents.
  • Request and manage Temp/Replacement cars
  • Delivery and collection of vehicles when required
  • Collect and bring vehicles for servicing / inspection when required
  • Request vehicle availability updates from Fleet Partners


Minimum Qualifications

  • Minimum 2 years of work experience
  • Class 3 driving licence
  • Fluent in English
  • Able to communicate well in written and spoken English


Preferred Qualifications

  • Experience within Car rental / Leasing is highly advantageous
  • Passionate in cars and highly interested in the Automotive industry

Tell employers what skills you have

Sales
Upselling
Customer Service Oriented
Listening Skills
Microsoft Office
Written Correspondence
Aftersales
Inventory
Customer Relationships
Vehicles
Good Communication Skills
Class 3 Driving License
Automotive Industry
Customer Satisfaction
Customer Service
Ability to Prioritize