Motor Claims and Aftersales Officer

2 weeks ago


Singapore MyCareersFuture Full time
Job Summary

We are seeking a highly organized and detail-oriented Claims and Aftersales Administrator to join our team at MyCareersFuture. As a key member of our operations team, you will be responsible for overseeing motor insurance claims, managing administrative aftersales processes, and providing exceptional customer service.

Key Responsibilities
  • Claims Management: Process and manage motor insurance claims from initiation to resolution, ensuring all necessary documentation is collected and verified.
  • Coordinate with insurance companies, assessors, and repair workshops to facilitate timely claim settlements.
  • Monitor and update claim statuses, keeping relevant stakeholders informed of progress and outcomes.
  • Address and resolve any issues or disputes related to claims, aiming for efficient and satisfactory resolutions.
Customer Service:
  • Act as the primary point of contact for customers regarding motor claims and aftersales inquiries.
  • Provide exceptional customer service by addressing questions, resolving issues, and offering support throughout the claims and aftersales processes.
  • Communicate clearly with customers to explain processes, gather information, and update them on the status of their claims or service requests.
Administrative Support:
  • Maintain and update records related to motor vehicles, insurance policies, service histories, and customer interactions.
  • Prepare and manage documentation for insurance renewals, policy changes, and aftersales services.
  • Assist in preparing reports and summaries related to claims, aftersales performance, and administrative activities.
  • Support internal departments by coordinating activities and ensuring efficient processing of claims and service requests.
  • Check, monitor, and renew road tax timely.
Compliance and Reporting:
  • Ensure compliance with company policies, industry regulations, and legal requirements related to motor insurance and aftersales services.
  • Prepare and submit regular reports on claims performance, aftersales activities, and customer satisfaction to management.
  • Assist in the development and implementation of procedures to improve the efficiency and effectiveness of claims and aftersales processes.
Requirements
  • GCE O-Level or diploma in any discipline, and Certification In General Insurance (CGI).
  • Proven experience in motor claims management, aftersales administration, or a similar role within the automotive or car rental industry.
  • Strong knowledge of motor insurance policies, claims processes, aftersales services, and industry regulations.
  • Excellent organizational skills and attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), emails, and other online collaboration tools.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks and work effectively under pressure.
  • Customer-focused with a commitment to providing high-quality service.


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