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Motorclaims & Aftersales Officer

2 months ago

Singapore CDG ZIG HOLDINGS PTE. LTD. Full time

The Motor Claims and Aftersales Admin Officer is responsible for overseeing motor insurance claims, monitoring and management of policies loss ratio, and managing admin aftersales

Motor Claims Management:

  • Process and manage motor insurance claims from initiation to resolution, ensuring all necessary documentation is collected and verified.
  • Coordinate with insurance companies, assessors, and repair workshop to facilitate timely claim settlements.
  • Monitor and update claim statuses, keeping relevant stakeholders informed of progress and outcomes.
  • Address and resolve any issues or disputes related to claims, aiming for efficient and satisfactory resolutions.

Customer Service:

  • Act as the primary point of contact for customers regarding motor claims and aftersales inquiries.
  • Provide exceptional customer service by addressing questions, resolving issues, and offering support throughout the claims and aftersales processes.
  • Communicate clearly with customers to explain processes, gather information, and update them on the status of their claims or service requests.

Administrative Support:

  • Maintain and update records related to motor vehicles, insurance policies, service histories, and customer interactions. Prepare and manage documentation for insurance renewals, policy changes, and aftersales services.
  • Assist in preparing reports and summaries related to claims, aftersales performance, and administrative activities.
  • Support internal departments by coordinating activities and ensuring efficient processing of claims and service requests.
  • Check, monitor and renew road tax timely.

Compliance and Reporting

Requirements

  • GCE O-Level and/or Certification In General Insurance(CGI).
  • Proven experience in motor claims management, aftersales administration
  • Strong knowledge of motor insurance policies, claims processes, aftersales services, and industry regulations.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), emails, and other online collaboration tools.