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Motor Claims and Aftersales Administrator
2 months ago
COMFORTDELGRO RENT-A-CAR PTE. LTD. is seeking a highly organized and detail-oriented Motor Claims and Aftersales Administrator to join our team. As a key member of our operations department, you will be responsible for overseeing motor insurance claims, managing administrative aftersales processes, and providing exceptional customer service.
Key Responsibilities- Claims Management:
- Process and manage motor insurance claims from initiation to resolution, ensuring all necessary documentation is collected and verified.
- Coordinate with insurance companies, assessors, and repair workshops to facilitate timely claim settlements.
- Monitor and update claim statuses, keeping relevant stakeholders informed of progress and outcomes.
- Address and resolve any issues or disputes related to claims, aiming for efficient and satisfactory resolutions.
- Customer Service:
- Act as the primary point of contact for customers regarding motor claims and aftersales inquiries.
- Provide exceptional customer service by addressing questions, resolving issues, and offering support throughout the claims and aftersales processes.
- Communicate clearly with customers to explain processes, gather information, and update them on the status of their claims or service requests.
- Administrative Support:
- Maintain and update records related to motor vehicles, insurance policies, service histories, and customer interactions.
- Prepare and manage documentation for insurance renewals, policy changes, and aftersales services.
- Assist in preparing reports and summaries related to claims, aftersales performance, and administrative activities.
- Support internal departments by coordinating activities and ensuring efficient processing of claims and service requests.
- Check, monitor, and renew road tax timely.
- Compliance and Reporting:
- Ensure compliance with company policies, industry regulations, and legal requirements related to motor insurance and aftersales services.
- Prepare and submit regular reports on claims performance, aftersales activities, and customer satisfaction to management.
- Assist in the development and implementation of procedures to improve the efficiency and effectiveness of claims and aftersales processes.
- GCE O-Level or diploma in any discipline, and Certification In General Insurance (CGI).
- Proven experience in motor claims management, aftersales administration, or a similar role within the automotive or car rental industry.
- Strong knowledge of motor insurance policies, claims processes, aftersales services, and industry regulations.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), emails, and other online collaboration tools.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and work effectively under pressure.
- Customer-focused with a commitment to providing high-quality service.
