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Executive/Senior Executive
2 months ago
Job Description & Requirements
Responsibilities:
- Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures;
- Ensure reserves are updated in a timely and realistic manner;
- Identify and manage any potential fraudulent claim effectively;
- Handle phone and email enquiries and attend to walk-in customers/claimants;
- Liaise with internal and external stakeholders, service providers and intermediaries;
- Mentor administration assistants in their support role;
- Review and streamline work processes to improve operational efficiency and cost-effectiveness;
- Ensure all recovery claims are pursued and followed-up periodically to ensure resolution;
- Conduct periodic active file review;
- Any other duty or assignment as and when instructed by the superior.
Requirement:-
- Minimum qualification of Diploma or Degree with Certificate in General Insurance (CGI) or relevant insurance equivalent;
- At least 2 years (Executive) / 5 years (Senior Executive) of motor insurance claims assessment experience;
- Possesses good analytical, problem-solving and negotiation skills;
- Meticulous and attention to details;
- Positive working attitude and mind-set;
- Possess good interpersonal and communications skills;
- Able to multi-task, is a team player; conscientious, tactful, customer-focused and willingness to learn new skills.
Tell employers what skills you have
Negotiation
Casualty
Able To Multitask
Microsoft Excel
Reserves
Reinsurance
Administration
Customerfocused
Written Communications
General Insurance
Subrogation
Attention to Details
Windows
Team Player
Insurance policy
Fraud Risk Management
Claims Investigations
Insurance Portal