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Aftersales Specialist Car Rental

2 months ago

Singapore CARZUNO PTE. LTD. Full time
Roles & Responsibilities

Company Overview

Carzuno is the new, easier way to drive your own car in Singapore. Carzuno offers the cheapest way to drive a brand new car for 12 months without the need for a car loan or down payment. Everything included in one monthly subscription fee.


We are looking for a Customer Service Executive to - manage all post-sales enquiries and matters, coordinate with our Fleet Partners on customer and vehicle matters and support on contract renewals.


Roles & Responsibilities

Customer Service

  • Coordinate with our sales team and customers on deliveries, collections, vehicle exchanges.
  • Ensure we collect the right customer documents for all customers
  • Provide good after-sales service to ensure high customer ratings
  • Ensure fast response rates to all existing and potential customers
  • Support on Customer Renewal processes
  • Resolve customer issues
  • Manage dissatisfied customers
  • Manage bad debt cases
  • Support on and manage new sales as required

Operations

  • Ensure high quality of cars and delivery standards
  • Ensure we share the necessary customer documents with our partners and also ensure all partner documents are filed properly
  • Manage aftersales of Customers including maintenance, servicing, insurance, replacement, accidents.
  • Request and manage Temp/Replacement cars
  • Delivery and collection of vehicles when required
  • Collect and bring vehicles for servicing / inspection when required
  • Request vehicle availability updates from Fleet Partners

Minimum Qualifications

  • Minimum 2 years of work experience
  • Class 3 driving licence
  • Fluent in English
  • Able to communicate well in written and spoken English

Preferred Qualifications

  • Experience within Car rental / Leasing is highly advantageous
  • Passionate in cars and highly interested in the Automotive industry

Tell employers what skills you have

Good Driving Record
Account Management
Aftersales
Customer Relationships
Selling
Vehicles
Class 3 Driving License
Automotive Industry
Customer Satisfaction
Customer Service
Business Development