Call Centre Service Management Expert

Join TELE-CENTRE SERVICES PTE LTD, a leading provider of innovative solutions in the customer service industry. We are seeking an experienced Call Centre Trainer to join our team!About UsWe pride ourselves on delivering exceptional service excellence and strive to be the best in the business. Our company is built on strong values and a commitment to...

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Job OverviewPERSOLKELLY SINGAPORE PTE. LTD. is seeking a highly skilled Call Centre Supervisor to join our team.Key Responsibilities:Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.Ensure the team attains their daily Key Performance Indicators (KPIs).Be the subject matter expert for assigned surveys.Handle...

Roles & ResponsibilitiesResponsibilities: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Handle the recruitment, training, and development of the agents Provide administrative support in the Call Centre Cover the Team Managers' duties and shift where necessary Any other ad-hoc tasks that may be...

Roles & ResponsibilitiesResponsibilities: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Handle the recruitment, training, and development of the agents Provide administrative support in the Call Centre Cover the Team Managers' duties and shift where necessary Any other ad-hoc tasks that may be...

At TELE-CENTRE SERVICES PTE LTD, we are seeking a highly skilled Call Centre Training Professional to join our team. This exciting opportunity is ideal for individuals who possess exceptional training and coaching abilities.About the RoleThe Call Centre Training Professional will be responsible for conducting comprehensive training sessions for new staff...

At Recruit Express Pte Ltd, we are seeking a skilled Call Centre Officer to join our team. This role is a 6-month contract with the option for conversion.About the RoleWe are looking for an individual who can provide high-level customer service and resolve issues efficiently. As a Call Centre Officer, you will be responsible for receiving and handling...

Job SummaryWe are seeking a highly skilled Call Centre Representative to join our team at Andaz Singapore. As a key member of our Guest Services Centre, you will provide exceptional service to our guests, ensuring a smooth and efficient running of the department.About YouYou possess excellent communication, telephone, interpersonal and customer...

Roles & ResponsibilitiesJob Description To manage the 24-hour call centre with the assistance of the call centre executives and be contactable in case of urgent situations. Lead, manage, and motivate a team of call centre staff to achieve high levels of customer satisfaction, productivity, and performance Provide ongoing coaching, feedback, and...

Roles & ResponsibilitiesJob Description To manage the 24-hour call centre with the assistance of the call centre executives and be contactable in case of urgent situations. Lead, manage, and motivate a team of call centre staff to achieve high levels of customer satisfaction, productivity, and performance Provide ongoing coaching, feedback, and...

About SATA COMMHEALTHSATA COMMHEALTH is a leading healthcare provider committed to delivering exceptional patient care and customer service.Job Title: Call Centre Operations ManagerSalary: $80,000 - $110,000 per annumJob DescriptionWe are seeking an experienced Call Centre Operations Manager to lead our customer service team. As a key member of our...

Role OverviewThe Supreme HR Advisory Pte. Ltd. is seeking a skilled Customer Service Representative to join our team in the Call Centre department.About the RoleThis position involves handling inbound calls related to hospital bills, making outbound calls to follow up on payment, and managing receivables. The successful candidate will provide excellent...

Job OverviewWe are seeking a highly skilled Customer Service Representative to join our dynamic team at JOBSTUDIO PTE LTD. This is an exciting opportunity for individuals who enjoy working in a fast-paced call centre environment and are passionate about delivering exceptional customer service.About the RoleThe successful candidate will be responsible for...

Roles & ResponsibilitiesThe Job Accountable for the efficiency and effective operations of the Call Centre, its agents and services. Lead the agents in improving customer service, in terms of service delivery, service attitudes, defined service outcomes, achieving service standards and receiving service awards. Lead in reviewing current practices,...

Roles & ResponsibilitiesThe Job Accountable for the efficiency and effective operations of the Call Centre, its agents and services. Lead the agents in improving customer service, in terms of service delivery, service attitudes, defined service outcomes, achieving service standards and receiving service awards. Lead in reviewing current practices,...

Roles & ResponsibilitiesJob Title: Call Centre/Contact Centre RepresentativeJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely...

Roles & ResponsibilitiesJob Title: Call Centre/Contact Centre RepresentativeJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely...

Roles & ResponsibilitiesJob Title: Customer Service AgentJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure...

Roles & ResponsibilitiesJob Title: Customer Service AgentJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure...