Call Centre Officer

1 week ago


Singapore RECRUIT EXPRESS PTE LTD Full time

At Recruit Express Pte Ltd, we are seeking a skilled Call Centre Officer to join our team. This role is a 6-month contract with the option for conversion.

About the Role

We are looking for an individual who can provide high-level customer service and resolve issues efficiently. As a Call Centre Officer, you will be responsible for receiving and handling inbound customer orders, queries, and complaints via phone calls. You will also conduct outbound calls to follow up on issues and ensure customer satisfaction.

Key Responsibilities

  • Receive and handle inbound customer calls in a timely and efficient manner
  • Document and record customer details, queries, and complaints
  • Conduct outbound calls to follow up on issues and ensure customer satisfaction
  • Resolve customer queries and complaints as per standard operating procedures
  • Provide feedback to supervisors on improvement areas based on customer/client issues
  • Maintain up-to-date information on processes, products, price lists, etc.
  • Liaise with respective operations teams for issues, follow-up, and actions

Requirements

  • Must have call centre/customer service/order processing experience
  • Can provide high service levels to customers and clients

What We Offer

The successful candidate will receive a competitive salary of SGD $2,500 - $3,000 per month (estimated), depending on experience. Benefits include opportunities for career growth and professional development.

Apply Now


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