Contact Centre Representative

7 days ago


Singapore beBeeCommunication Full time $30,000 - $40,000
Job Description

We are seeking an experienced and skilled professional to join our team as a Contact Centre Executive. In this role, you will be responsible for handling customer interactions via phone and/or emails within stipulated timeframe.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and effective manner.
  • Cross-sell bank products and services when appropriate.
  • Perform channel migration to automated channels.
  • Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
  • Provide continuous feedback on workflow and productivity improvements.
  • Resolve customers' feedback/issues within guidelines.
  • Log customers' feedback via GIFT & service requests and enquiries via CRUISE.
  • Track open service requests and ensure adherence to SLA.
  • Contribute to the Contact Centre in achieving its service targets.
  • Ensure all requests or investigations are completed appropriately.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in CRM software and other relevant systems.
Benefits

We offer a competitive salary and benefits package, including:

  • Opportunities for career growth and development.
  • A supportive and dynamic work environment.
  • Flexible working hours and arrangements.
Others

As a Contact Centre Executive, you will have the opportunity to work with a variety of customers and colleagues, developing your skills and expertise in a rapidly changing industry.

This is a challenging but rewarding role that requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.



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