Hotel Reservation Coordinator

1 day ago

Singapore HOTEL ROYAL LIMITED Full time
Job Title: Reservation Agent/Officer

About the Role:

We are seeking a highly organized and detail-oriented Reservation Agent/Officer to join our team at Hotel Royal Limited. As a key member of our Front Office team, you will be responsible for managing and making amendments to reservations, as well as coordinating with our Front Desk team to ensure seamless guest experiences.

Key Responsibilities:

  • Manage and make amendments to reservations or cancellations in a timely and efficient manner.
  • Receive and process booking information, including email and faxes, and input into our HMS system.
  • Verify reservations for the day's arrivals and prepare the expected arrival list.
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues promptly.
  • Coordinate with our Front Desk team to ensure smooth check-ins and check-outs, particularly for VIP guests.
  • Maintain accurate records of correspondences and filing systems.
  • Perform other duties as assigned by management to ensure the smooth operation of our Front Office.

Requirements:

  • Possess at least a GCE 'N' / 'O' Level or equivalent qualification.
  • Have at least 1 year of experience in a related field, or be a fresh graduate with a strong passion for hospitality.
  • Be fluent in spoken and written English to handle guest communications.
  • Be proficient in Microsoft Office and Hotel systems.
  • Be a strong team player with excellent communication and interpersonal skills.
  • Be able to work well under pressure and adapt to changing situations.
  • Be willing to work nights, weekends, and public holidays as required.

What We Offer:

  • Yearly increment and annual wage supplement.
  • Outpatient medical benefits and dental benefits.

About Us:

Hotel Royal Limited is a reputable hotelier with a rich history in Singapore, dating back to 1968. We are committed to providing exceptional guest experiences and are proud to have received several gold awards for our security practices.

Join Our Team:

As a Reservation Agent/Officer at Hotel Royal Limited, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of professionals who are passionate about delivering exceptional guest experiences. If you are a motivated and detail-oriented individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.

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