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Hotel Reservation Coordinator

2 months ago

Singapore GRAND MERCURE ROXY HOTEL Full time
Job Title: Reservation Officer

At GRAND MERCURE ROXY HOTEL, we are seeking a skilled Reservation Officer to join our team. As a key member of our front office team, you will be responsible for handling reservation requests, processing bookings, and ensuring seamless guest experiences.

Key Responsibilities:
  • Respond to reservation inquiries and requests through various communication channels.
  • Process reservations into our hotel system, ensuring accuracy and efficiency.
  • Maintain up-to-date reservation records, including guest information and arrival dates.
  • Update and file reports as required, ensuring compliance with hotel policies.
  • Provide exceptional customer service through our reservation hotline and email channels.
  • Perform other duties as assigned by management, supporting the smooth operation of our front office.
Requirements:
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Ability to work independently and as part of a team, with a flexible attitude towards rotating shifts and weekend work.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Proficiency in using hotel software and systems, with a willingness to learn and adapt.
What We Offer:

As a Reservation Officer at GRAND MERCURE ROXY HOTEL, you will enjoy a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting role.