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Hotel Reservations Coordinator

2 months ago

Singapore MARINA BAY SANDS PTE. LTD. Full time
Job Title: Hotel Reservations Executive

Join Marina Bay Sands Pte. Ltd. as a Hotel Reservations Executive and be part of a dynamic team that delivers exceptional guest experiences.

Job Scope:

As a Hotel Reservations Executive, you will be responsible for assisting guests with planning and booking reservations for Integrated Resort products and services. You will understand guests' needs and provide personalized solutions, ensuring a high-touch experience aligned with our Company Service Strategy.

You will handle first-level complaints with a pleasant disposition, apply logic and high emotional quotient in guest challenges, and proactively offer/discuss resolution with a Manager on Duty. You will also be up-to-date with hotel information on events/activities to provide accurate information in a timely manner.

Responsibilities include:

  • Assisting guests with planning and booking reservations for Integrated Resort products and services
  • Understanding guests' needs and providing personalized solutions
  • Handling first-level complaints with a pleasant disposition
  • Applying logic and high emotional quotient in guest challenges
  • Providing accurate information on hotel events/activities in a timely manner
Job Requirements:

To succeed as a Hotel Reservations Executive, you will need:

  • Proven experience as a hotel reservation agent, concierge, or customer service role
  • Proficient in both English and Korean for liaising with English and Korean-speaking guests
  • Excellent communication skills, both verbal and written
  • Polite and confident with a great deal of patience
  • Customer-centric attitude and ability to work well under pressure
  • Ability to multi-task and comfortable with applications and technology
  • Rotational shifts, including public holidays and overnight shifts, depending on operation needs

We are looking for a mature, meticulous, resourceful, organized, and able individual who can work independently and adapt to changes in a dynamic environment. If you have a customer-centric attitude, excellent communication skills, and the ability to work well under pressure, we encourage you to apply for this exciting opportunity.