Reservations Coordinator
1 week ago
We are seeking a highly skilled and detail-oriented Reservations Officer to join our team at Concorde Hotel Singapore. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences through efficient reservation management and exceptional customer service.
Key Responsibilities:
• Manage reservations and bookings for guests, ensuring accurate and timely processing of requests
• Maintain up-to-date knowledge of available rooms and rates to maximize room sales and revenue
• Provide exceptional customer service to guests, responding promptly to inquiries and resolving any issues that may arise
• Collaborate with the Room Service Department to prepare special requests for guests, such as fruit plates and wine
• Monitor and update reservations received from online travel agents and central reservations systems
Requirements:
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Detail-focused and guest-oriented, with a strong commitment to delivering exceptional customer service
• Proficiency in standard operating procedures and sales techniques
About Us:
Concorde Hotel Singapore is a leading hospitality provider, committed to delivering exceptional guest experiences and exceeding expectations. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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