Client Service Director for Fund Services
1 week ago
Job Overview
The Client Service Director for Fund Services will oversee the delivery and management of global fund services clients, ensuring operational service excellence, strong relationship building, and effective contract oversight.
Key Responsibilities
- Develop strategic commercial relationships with clients to drive year-on-year revenue growth.
- Design and execute contact management strategies with clients and across TMF Singapore H Pte Ltd.
- Identify business improvement opportunities and new service offerings.
- Maintain a deep understanding of client contracts in detail.
- Oversight of overall service delivery quality.
- BUILD AND MAINTAIN RELATIONSHIPS WITH KEY SERVICE OWNERS.
- Ensure exceptional delivery quality and resolve persistent delivery issues.
- Coordinate onboarding processes and manage changes to scope effectively.
- Manage debtor days and maintain high client satisfaction levels.
- HOLD REGULAR BUSINESS REVIEWS AND MANAGE ANNUAL CONTRACT REVIEWS EFFECTIVELY.
- Provide strategic input to client service delivery strategy.
- Support ad-hoc projects as needed.
Requirements
- Bachelor's degree or equivalent.
- Excellent English written and oral communication skills.
- A minimum of five years of experience in client-facing roles with advanced project management skills.
- Experience managing complex commercial contracts and BPO/Professional Services delivery.
- Extensive experience growing and managing client relationships.
- Demonstrated expertise in outsourcing, multi-shored environments.
- Strong self-organization and time management skills.
- Ability to collaborate and drive change in international matrix environments.
- Experience owning a client P&L would be beneficial.
Salary Range: SGD 120,000 - SGD 180,000 per annum (dependent on experience), plus additional benefits.
Benefits
- Competitive salary package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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