Strategic Client Servicing Director for Investor Operations
3 days ago
MUFG Investor Services is an esteemed financial institution offering a comprehensive compensation package to its employees, including base salary, group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays, and assistance towards gym memberships.
We are seeking a highly skilled Strategic Client Servicing Director for Investor Operations to join our team. As a key member, you will be responsible for managing deliverables while ensuring adherence to company and department policies and procedures relating to Client Operations and Transfer Agency.
Key responsibilities include:
- Client Inquiries: Serve as the main contact for daily client inquiries from the client servicing desk at our parent company, managing these queries to a satisfactory closure or appropriately handing them off to the source team.
- Sensitive Queries: Handle sensitive or escalated queries/concerns from Clients, Investors, Fund Managers, or internal MUFG Departments with high-quality standards in line with Japanese clients' expectations.
- Team Support: Provide support to Client Operations and Investor Operations teams with their deliverables as per the need.
To succeed in this role, you should possess strong people leadership skills, client/customer service management experience, and business logic and risk adverse approach to resource management and operations.
The ideal candidate will have demonstrated experience in Investor Services, Fund Administration, or related industries, with strong organizational skills, ability to effectively manage multiple priorities, and meet deadlines.
This position offers a competitive estimated annual salary of $120,000, based on market conditions and industry standards. We strive to provide a fair and equitable compensation package that reflects your expertise and dedication to your work.
MUFG Investor Services values collaboration across business units and regions, fostering a professional environment of encouraging personal and professional development. We promote our core values of Trust, Challenge & Empowerment, Passion for Clients, and Openness and Honesty.
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