Head of Operations and Corporate Banking

1 week ago


Singapore BTI Executive Search Pte Ltd Full time
Job Title: Head of Operations, Corporate Banking

BTI Executive Search Pte Ltd is seeking a seasoned professional to lead our Corporate Banking Operations team. As the Head of Operations, you will be responsible for overseeing the day-to-day activities of the department, ensuring seamless execution of operations, and driving process improvements.

Key Responsibilities:
  • Department Management: Provide strategic guidance and oversight to a team of >100 staff, ensuring operational service delivery and performance standards are met.
  • Operations Planning: Develop and implement plans to achieve operational standards and cost targets, monitoring department staffing and financial budgets to ensure performance alignment.
  • Continuous Improvement and Project Management: Implement effective processes to enhance operational effectiveness, streamline processes, manage operational risks, and drive system improvements.
  • Customer Focus: Build and maintain relationships with key stakeholders to strengthen cross-regional cooperation and best practices, establishing and maintaining service delivery standards.
  • Audit Support: Provide support for audits and effectively manage audit report results, implementing corrective actions as necessary.
  • Operations Continuity and Staff Development: Develop future resources for the operations function through effective workforce planning, staff development, and training, ensuring smooth transition of key roles and enhancing operational knowledge.
  • Branch Evaluation: Participate in branch evaluations by coordinating with headquarters on goal setting or performance metrics.
  • Operational Effectiveness: Work closely with the Singapore CEO and Regional COO to drive operational efficiency and cost effectiveness.
  • Other Responsibilities: Provide ad-hoc support to the Singapore branch on head office policies, review of budget applications, and analysis of risks to the branch.
Requirements and Qualifications:
  • Education: Bachelor's degree in Business Administration, Finance, or related field.
  • Experience: Minimum of 15-20 years in banking operations, with experience leading large teams.
  • Skills: Hands-on experience in handling operations work, ability to transform operations by streamlining processes, demonstrated change mindset, and excellent communication, leadership, and interpersonal skills.
  • Ability: Ability to work effectively in a fast-paced environment.


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